I'm now cooled down so I think I can write without being an angry blogger:)
It all started when I tried to open up a new money market account with a bank that I will not mention. We sold our house and I want to park that money and some other savings until I need them. Before they would open the account they needed me to send them a copy of my wife's driver's license via fax or snail mail. Well I don't have a fax machine so I asked if I could scan it and send it via email. At first I was told yes but later I was told that was against their POLICY to accept verification through email. Only fax or hard copy would suffice. I went round and round with two reps and a supervisor until I saw that I was getting nowhere.
Here's my beef and the reason I share is that I think there is big time application for the church as well. I understand the need for stinkin' policy but when your policy hand ties your ability to fulfill the mission of your organization, something needs to change. Out of a desire to stay true to the "policy" this supervisor was willing to lose thousands of dollars. Somewhere along the line it was communicated to her that keeping company policy was more important than the mission. Somewhere along the line she forget that her primary purpose was to establish relationships with new customers so that they would open new accounts and invest tons of money with their bank. That's the purpose of a bank. When bad policy trumps an organization's purpose someone needs to change.
Whether it's a bank or a church, policy should never hinder your ability to fulfill your mission. In my book, mission trumps policy every time! It's all about the mission!
I feel much better now:)